Help from the people who build Linkrunner
Every Linkrunner customer can email support@linkrunner.io. Growth and Enterprise customers also get a shared Slack channel and a WhatsApp group. Questions are answered by the engineers who build the product, from Bengaluru, in Indian business hours.
- You
Your growth team
Meta Ads Manager shows more installs than Linkrunner for last week's campaign. Which one is right?
- LR
Linkrunner engineering
Ads Manager also counts view-through and modelled conversions, so it usually reads higher. I checked your setup: events are reaching Meta fine. This guide walks through reconciling the two.
Meta Ads discrepancies → - You
Your growth team
That explains it. Thanks!
Ways to reach us
Use whichever channel your team already lives in. Every message goes to the same team.
- Every plan
Email
Write to support@linkrunner.io with your project name and what you are seeing. Screenshots, campaign links and device details help us answer in one reply.
support@linkrunner.io - Growth and Enterprise
Shared Slack channel
A Slack channel between your team and ours, so your growth and engineering people can ask questions where they already work.
- Growth and Enterprise
WhatsApp group
A WhatsApp group with the Linkrunner team for quick questions during launches, sales and campaign changes.
- Enterprise
Priority support and SLA
Priority handling on every channel, an agreed SLA, hands-on onboarding and white-glove support for custom measurement needs.
Talk to us about Enterprise
Support on each plan
Every plan reaches the same engineers. Higher plans add more ways in and an agreed SLA.
| What you get | Free | Growth | Enterprise |
|---|---|---|---|
| Email support | |||
| Onboarding help from the team | |||
| Shared Slack channel | |||
| WhatsApp group | |||
| Priority on every channel | |||
| Agreed SLA | |||
| Hands-on and white-glove onboarding |
Compare everything else on the pricing page.
No ticket queue. No first-line script.
Your question goes to the engineers who build attribution, deep linking and the SDKs, so the person reading it can usually fix it.
- people in product and engineering
- 9
- Indian business hours, from Bengaluru
- IST
- channels: email, Slack and WhatsApp
- 3
- team answers every channel
- 1
Fix it yourself
The guides behind the questions we are asked most.
- linkrunner.ioInstall and test the SDKPackages, install commands and requirements for every platform.
- DocsTest an integration end to endCheck that installs, events and deep links reach Linkrunner before you launch.
- DocsAttribution troubleshootingWhat to check when an install or event is missing or attributed to the wrong source.
- DocsMeta numbers don't matchWhy Meta Ads Manager and Linkrunner report different installs, and how to reconcile them.
- DocsGoogle Ads numbers don't matchCommon causes of Google Ads discrepancies and how to close the gap.
- DocsLet your coding agent fix itLinkrunner skills for Claude Code, Cursor, Copilot and Windsurf, including a deep link troubleshooter.
Something else?
Where to go for requests that aren't product support.
Frequently asked questions
Stuck on something?
Email support@linkrunner.io and the team that builds Linkrunner will pick it up.